Ordering installation service

When you order an installation service from our online store, an LVI-Eklund installer will contact you within 1–3 business days to arrange an installation time. Installation is usually carried out within approximately 2–5 business days of the faucet arriving at the customer, taking into account the location details.

What does the sink faucet installation service include?

• Installing the sink faucet according to the manufacturer's instructions
• Removal of the old tap and, if necessary, removal
• Attaching and connecting a new faucet to an existing water system with a shut-off valve
• Testing the faucet's operation
• Removal of installation and packaging waste

What is not included in the installation service?

The installation service does not cover the following measures:

• Protecting floors and the environment during installation work
• Installation of accessories such as water heaters or filters
• Plumbing work other than connecting a faucet to an existing water system
• Construction work, such as machining countertops to fit the faucet

Any additional work and materials will be charged separately depending on the actual work. The price of additional work is 75.30e/h and the minimum charge is always 1h.

What should a customer know before ordering an installation service?

The installation service is available in the Helsinki, Vantaa, Espoo and Kauniainen areas, as well as Kerava, Tuusula, Järvenpää, Kirkkonummi, Nurmijärvi and Sipoo.

It is the customer's responsibility to ensure that the sink faucet is suitable for installation on the site so that the installation can be carried out.
In addition, the customer must check the product they receive for possible transport damage. If the installer determines that the faucet is not suitable for installation or that installation is not possible with the measures included in the service, the customer will be charged for the installer's lost working time (75.30e/h incl. VAT) and mileage compensation (1.38e/km incl. VAT). In this situation, the minimum charge is 1 hour.

The customer should note that a mileage allowance of €1.38/km will be charged for additional work ordered separately, interruption of the installation, and possible supply collection. The mileage allowance is calculated from the installer's travel from the location to the destination and back, as well as for possible supply collection, if they are necessary for the installation.

If you need help assessing the suitability of a faucet before ordering installation, you can contact our customer service: info@balneo.fi

Please note that the product to be installed will be delivered directly to the customer in accordance with Balneo's online store delivery terms. The installer will not bring the faucet with him.