Legal notice

Intellectual Property Rights

All content on this website, including texts, images, graphics, logos, trademarks, and other materials, is the property of Balneo.fi or its partners. Copying, distributing, modifying, or otherwise using these materials without the explicit written permission of Balneo.fi is prohibited unless expressly permitted by applicable law.

Limitation of Liability

Balneo.fi strives to ensure the uninterrupted operation of the website and services but is not responsible for temporary technical issues, service interruptions, or disruptions caused by third parties unless required otherwise by applicable law.

If there is an obvious error on the website, such as incorrect pricing or product information, Balneo.fi reserves the right to correct the information and, if necessary, cancel an order before processing it.

Balneo.fi is not liable for damages resulting from technical issues with the website unless required by applicable law. However, our customer service team is available to assist with any order-related problems.

Force Majeure

Balneo.fi is not responsible for delivery delays or the inability to fulfill an order if the delay is due to force majeure, such as strikes, pandemics, natural disasters, war, government regulations, or any other unforeseen event beyond Balneo.fi's control.

In such cases, Balneo.fi reserves the right to delay delivery until the situation is resolved and will promptly inform the customer of a new estimated delivery time or offer alternative solutions. If the delay is unreasonably long, the customer has the right to cancel the order and receive a full refund.

Product Warranty and Complaints

Product warranties are determined by the warranty terms set by the manufacturer or importer. The warranty does not limit the consumer's statutory rights under consumer protection laws.

If a product is defective or does not match the order, the customer has the right to file a complaint. In such cases, the customer should contact Balneo.fi customer service as soon as possible after discovering the defect.

Balneo.fi assists customers with warranty and complaint matters and, if necessary, directs them to the manufacturer or importer for repairs or replacements.

Links to Third-Party Websites

Balneo.fi may contain links to third-party websites or services. These links are provided for customer convenience, but Balneo.fi does not control, review, or take responsibility for the content, privacy policies, or operations of such websites.

Balneo.fi is not liable for any damages, losses, or security risks that may arise from using third-party websites. The use of such links is at the customer’s own risk.

Applicable Law and Jurisdiction

The Balneo.fi online store and these terms are governed by Finnish law. Any disputes arising from these terms or the use of the online store will primarily be resolved through negotiation.

If an agreement cannot be reached, the consumer may bring the dispute to the Consumer Disputes Board. If the matter proceeds to court, disputes will be handled in Finnish courts. The consumer may file a lawsuit in either their local district court or the Helsinki District Court.